IT Operations Specialist
il y a 3 semaines
About the Role
ITW is seeking an IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our employees, ensuring the smooth operation of our IT infrastructure, and collaborating with our central IT team to resolve complex issues.
Key Responsibilities
- Provide Level 1 technical support for hardware, software, and network issues.
- Manage and maintain local area networks, ensuring connectivity, security, and optimal performance.
- Administer and maintain Active Directory services, including user accounts, permissions, and group policies.
- Perform regular system maintenance activities, including updates, patches, and backups.
- Collaborate with external vendors or service providers for necessary network upgrades or maintenance.
Requirements
- Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience).
- Proven experience (minimum 3-5 years) working in IT support in a manufacturing setting.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with Active Directory, user account management, and group policy administration.
- Excellent communication skills and ability to work independently with minimal supervision.
- Strong problem-solving skills and a customer-oriented approach to support.
- Proficiency in English is required.
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