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Investor Relations Associate
il y a 1 mois
Finary is seeking an Investor Relations Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our users. Your primary goal will be to ensure that our customers have a positive experience with our platform, resolving any issues or concerns they may have in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer support via email, chat, and phone
- Enhance our help center and internal knowledge base to improve customer self-service
- Collaborate with our product team to identify areas for improvement and implement changes
- Develop and maintain processes to support our growth while maintaining high-quality service
Requirements:
- Native French speaker with impeccable grammar and fluent English
- 3+ years of experience in customer support or customer care in a fast-paced environment
- Team player with a humble and open-minded attitude
- Ability to take initiative and find creative solutions to challenges
- Empathetic and serene state of mind with excellent communication skills
- Good financial knowledge and experience as an investor
- Based in Paris or elsewhere in France (remote)
What We Offer:
- Opportunity to work with a talented team of A-players
- Chance to make a real impact in the personal finance industry
- Empowered and trusted to bring your best self to work
- Flexible work environment with regular team gatherings
- Tier-1 salary/equity packages