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Software Implementation Lead
Il y a 2 mois
We're seeking a seasoned professional to lead our post-sales customer experience, overseeing the implementation of our product and driving day-to-day operations. Our customer base spans software, fintech, and infrastructure companies in Europe and the US.
Key Responsibilities- Leverage real-world case studies to develop a repeatable playbook for implementation and account expansion.
- Collaborate with cross-functional teams to ensure seamless product implementation and customer satisfaction.
- Develop and maintain strategic relationships with key customers, driving growth and expansion opportunities.
- Work closely with technical teams to scope and deliver complex implementations, ensuring precision and attention to detail.
- Negotiate and close deals, utilizing strategic thinking, patience, and emotional intelligence.
- 3+ years of experience in Technical Project Management, Sales/Success/Solution Engineers, or Customer-facing roles with Mid-Market or Enterprise business customers.
- Technical software engineering background by training.
- Passion for precision and negotiation skills.
A competitive package including equity for employees based in France, remote-friendly work arrangements, and regular workations. This role is based in our Paris office or remotely in a timezone +2/-2h from CET.
