Guest Experience Specialist
Il y a 2 mois
Sonder is dedicated to revolutionizing hospitality and providing everyone with a world of better stays. Each Sonder property offers a unique blend of rooms, suites, and apartments designed to create memorable experiences for our guests. Our mobile app enhances the guest journey, making everything they need easily accessible.
We are seeking a passionate individual who excels in hospitality operations and is driven by the opportunity to lead a team towards delivering exceptional guest experiences. As a Guest Experience Specialist, you will be the face of Sonder, ensuring our guests have a truly remarkable stay.
Responsibilities:- Create an outstanding first impression for guests from the moment they arrive at the front desk.
- Guide guests through the Sonder experience, showcasing our innovative technology and services.
- Communicate with guests to anticipate and address their needs, ensuring a personalized and attentive service.
- Handle guest interactions with professionalism and a commitment to providing high-quality service.
- Maintain cleanliness and organization of both guest-facing areas and back-of-house spaces.
- Support the back-of-house team by assisting with various tasks as needed.
- Provide administrative support to market leadership, contributing to the smooth operation of the property.
- Proven experience in hospitality, customer service, or related roles.
- Exceptional communication skills and a genuine customer-centric mindset.
- Strong problem-solving abilities and a proactive approach to guest needs.
- Proficiency with computers and the ability to navigate between various applications efficiently.
- Highly organized, detail-oriented, and capable of thriving in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift objects up to 50 pounds.
- Fluency in languages other than English is a valuable asset.
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