Technical Solutions Specialist
il y a 13 heures
Technical Solutions Specialist
We are seeking a skilled Technical Solutions Specialist to support our sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. The ideal candidate will have a strong understanding of networking applications and solutions, as well as experience in LAN/WAN/Internet services administration.
Key Responsibilities:
- Pre-sales - assist in qualifying sales leads from a technical standpoint.
- Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
- Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
- Provide assistance to identified customers with post-sales training.
Required Skills:
- 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
- Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
- Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
- Experience with encryption and authentication technologies required
- Strong presentation skills
Education:
- Bachelors Degree or equivalent experience. Graduate degree preferred.
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