Expert Technical Support Specialist Dedicated to a Client

il y a 5 jours


Versailles, Île-de-France DASSAULT SYSTEMES Temps plein
About the Role

Dassault Systèmes, a leading provider of virtual universes for innovation, is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional support to our clients in Europe, ensuring timely resolution of incidents, and providing expert guidance on technical issues.

Key Responsibilities
  • Manage and resolve cloud incidents for clients in Europe, ensuring timely resolution and effective communication.
  • Qualify incidents based on urgency, support level, and classification, and collaborate with cross-functional teams to resolve issues.
  • Provide expert technical support, leveraging in-depth knowledge of client methodologies and processes.
  • Collaborate with the Global Online Support (GOUEC) team and Customer Success to optimize support efficiency and deliver rapid responses to clients.
  • Develop and maintain knowledge articles, FAQs, and other documentation to share best practices and improve incident resolution.
  • Validate deliverables, including emergency fixes and hot fixes, to ensure high-quality support.
Requirements
  • Bachelor's degree in engineering or a related field, with a minimum of 5 years of experience in technical support or a related field.
  • Strong understanding of cloud architecture, networks, and software development.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Fluency in English, with the ability to communicate effectively with clients and colleagues.
About Dassault Systèmes

Dassault Systèmes is a global leader in 3D design, engineering, and entertainment software. With over 40 years of experience, we have established ourselves as a trusted partner for innovative companies worldwide. Our commitment to diversity, inclusion, and employee well-being has earned us a reputation as a great place to work.


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