Technical Support Specialist
il y a 5 jours
Job Summary
As a Service Engineer 2 at Teradyne, you will provide technical support to customers and field teams, install new test systems, and troubleshoot and repair systems at customer sites.
Responsibilities
- Provide technical support to customers and field teams either on-site or through phone or email.
- Install new test systems and upgrades, including options and S/W upgrades.
- Troubleshoot and repair systems at customer sites.
- Provide remote assistance for troubleshooting and repair.
- Participate in cost reduction and productivity improvement programs.
- Participate and provide assistance to peers on call services where necessary.
- Must be able to travel frequently and on short notice.
Basic Qualifications & Skills
Education
- Associate Degree (AS)/Technical school in Electronics/Mechatronics.
- Diploma in Electronics/Mechatronics or equivalent educational background.
- 2 years working experience in a customer support environment, ideally in ATE.
- MS OS + Office 365 knowledge.
- Debug of device test programs at basic level.
- Solid and structured approach to problem solving.
- Self-driven in pursuing technical knowledge needed for the job.
- Fluent in English and French.
- Car driving license.
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