Technical Support Specialist

il y a 5 jours


Suresnes, Île-de-France Teradyne Temps plein

Job Summary

As a Service Engineer 2 at Teradyne, you will provide technical support to customers and field teams, install new test systems, and troubleshoot and repair systems at customer sites.

Responsibilities

  • Provide technical support to customers and field teams either on-site or through phone or email.
  • Install new test systems and upgrades, including options and S/W upgrades.
  • Troubleshoot and repair systems at customer sites.
  • Provide remote assistance for troubleshooting and repair.
  • Participate in cost reduction and productivity improvement programs.
  • Participate and provide assistance to peers on call services where necessary.
  • Must be able to travel frequently and on short notice.

Basic Qualifications & Skills

Education

  • Associate Degree (AS)/Technical school in Electronics/Mechatronics.
  • Diploma in Electronics/Mechatronics or equivalent educational background.
  • 2 years working experience in a customer support environment, ideally in ATE.
  • MS OS + Office 365 knowledge.
  • Debug of device test programs at basic level.
  • Solid and structured approach to problem solving.
  • Self-driven in pursuing technical knowledge needed for the job.
  • Fluent in English and French.
  • Car driving license.

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