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Customer Service Representative
Il y a 2 mois
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sogetrel. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.
Main Responsibilities
- Client Communication: Handle incoming and outgoing calls and chats from clients, providing them with accurate and helpful information.
- Request Qualification: Qualify and formalize client requests, ensuring that all necessary information is collected and documented.
- Issue Resolution: Resolve client issues and concerns in a timely and professional manner, escalating complex issues to senior team members as needed.
Requirements
- Customer Service Skills: Excellent customer communication skills, with the ability to remain calm and composed in high-pressure situations.
- Technical Knowledge: Proficiency in office tools and good writing skills, with the ability to learn and adapt to new systems and technologies.
- Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with colleagues and senior team members.
What We Offer
- Competitive Salary: A competitive salary and benefits package, including a monthly performance bonus and profit sharing.
- Opportunities for Growth: Opportunities for career growth and development, with a focus on employee well-being and work-life balance.
- Dynamic Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.
