Field Service Engineer

il y a 3 semaines

Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps plein

The Group You'll Be A Part Of

Lam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the lifecycle of our customers' equipment. Our team is passionate about driving performance, productivity, safety, and quality of our customers' installed base performance, and we deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You'll Make

As a Field Service Engineer at Lam Research, you will play a critical role in ensuring the operational excellence of our complex semiconductor equipment. You will be the face of our company, working closely with customers to understand their needs and collaborating with various teams to deliver solutions. Your work will go beyond installations and troubleshooting, ensuring the seamless operation of our equipment and driving customer satisfaction.

What You'll Do

  1. Provide high-quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
  2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
  3. Stay up-to-date on semiconductor capital equipment and Lam products through learning, training, and certification.
  4. Maintain accurate records and reports to coordinate activities between Lam and the customer.
  5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
  6. Transparently discuss opportunities and challenges with customers to increase trust.
  7. Keep customers informed on the status of Lam tools as needed.

Who We're Looking For

We are seeking a highly skilled and experienced Field Service Engineer to join our team. The ideal candidate will have a strong background in electronics, engineering, or a related field, with a minimum of 2+ years of experience. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals is essential. The ability to work in a clean room environment while wearing personal protective safety equipment is also required. Additionally, the candidate should be able to travel frequently, domestically and internationally, based on customer needs.

Our Commitment

Lam Research is committed to creating an inclusive and diverse work environment where every person feels valued, included, and empowered to achieve their full potential. We believe that by bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research is an equal opportunity employer and is committed to non-discrimination in employment policies, practices, and procedures.

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