IT Operations Manager
il y a 7 jours
As an IT Manager at Crédit Agricole Group, you will be responsible for managing and controlling IT delivery services, handling first, second, and third-level IT support, and coordinating the Helpdesk. You will also be involved in incident management, process improvements, and documentation, as well as coordination and orchestration of business, IT, and provider meetings.
Key Responsibilities- Manage and control IT delivery services
- Handle first, second, and third-level IT support and coordinate Helpdesk
- Incident management, process improvements, and documentation
- Coordination and orchestration of business, IT, and provider meetings
- Continuous improvements in monitoring of production and non-production environments
- Strong alignment with change management and development teams
- Responsible for escalations and alignments regarding incidents
- Assist in problem and root cause analysis
This is a challenging role that requires strong technical skills, excellent communication and project management abilities, and a passion for delivering high-quality IT services.
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IT Operations Manager
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Montrouge, Île-de-France Crédit Agricole Group Temps pleinJob DescriptionAs an IT Manager at Crédit Agricole Group, you will be responsible for managing and controlling IT delivery services, handling first, second, and third-level IT support, and coordinating the Helpdesk. You will also be involved in incident management, process improvements, and documentation, as well as coordination and orchestration of...
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