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Operations Manager in Customer Service
Il y a 2 mois
Exciting opportunity for an Operations Manager & Customer Service professional at MBway Lyon in collaboration with the Group LA POSTE.
This role involves managing operations within a courier distribution center, focusing on mail collection and delivery while ensuring exceptional service quality for both individual and corporate clients. You will play a crucial role in achieving operational and cost management goals.
Key Responsibilities:
Oversee the operations of one or multiple sites, addressing technical, commercial, social, and financial aspects while adhering to hygiene and safety regulations and quality objectives.
Team Development:
- Support Team Leaders in the strategic pillars of the organization: Engagement, Acquisition, Performance, and Excellence.
- Adapt change management strategies to fit team dynamics.
Service Development and Results:
- Implement managerial principles aligned with company values, defining expected behaviors for managers.
- Contribute to setting objectives and monitoring budgets to enhance operational outcomes.
- Drive revenue growth through feasibility studies and team training initiatives.
Operational Excellence:
- Establish optimal working conditions and ensure daily service delivery by teams.
- Develop contingency plans to maintain service continuity.
Quality Management:
- Utilize tools for continuous improvement.
- Analyze customer experience metrics and implement necessary improvements.
Health and Safety Management:
- Communicate safety indicators and promote workplace health and safety.
- Ensure compliance with procedures related to workstations and equipment operation.
Candidate Profile:
- Demonstrated leadership capabilities.
- Excellent interpersonal skills.
- Autonomous and responsible approach.
- Strong initiative and organizational skills.
Requirements:
- Contract type: apprenticeship only.
- Degree pursued: MBA in Supply Chain Management.
- Driver's license required.
