Customer Support Specialist
il y a 2 jours
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative technologies enable the production of electronic devices worldwide. We thrive on tackling complex problems and fostering a collaborative environment.
Job Description
We seek a skilled Customer Support Engineer to provide exceptional service to our customers, ensuring the optimal performance of our installed tools.
As a key member of our team, you will be responsible for:
- Providing expert technical support to customers, resolving issues efficiently, and ensuring minimal downtime.
- Collaborating with Installation Engineers to resolve complex problems and ensure seamless service delivery.
- Coordinating actions with customers to minimize downtime and ensure customer satisfaction.
- Representing KLA as the face of our company, maintaining operational quality, and ensuring customer satisfaction.
Requirements
To succeed in this role, you will need:
- A certified engineering degree or equivalent experience.
- Strong analytical and problem-solving skills, with the ability to understand complex systems.
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers.
- Fluency in English and French is a must.
- A full driver's license.
What We Offer
We provide a dynamic opportunity for growth and development in the semiconductor industry, along with a competitive total rewards package, including:
- A family-friendly benefits package.
- Variable compensation components, such as participation in our company stock purchase plan.
- A company car or car allowance.
- Award-winning training and development opportunities.
How to Apply
Please submit your resume through our application portal.
KLA is an equal opportunity employer.
Minimum Qualifications
A Master's degree and 0 years of related work experience, or a Bachelor's degree and 2 years of related work experience.
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