Senior Implementation Engineer
il y a 2 semaines
At Checkout.com, we're looking for a highly motivated Senior Implementation Engineer to join our Merchant Experience team. As a key member of our team, you'll play a central role in the success of our company by providing technical support to merchants during their implementation of ProcessOut.
Key Responsibilities:
- Provide technical support to merchants during their implementation of ProcessOut.
- Answer all merchants' integration-related questions, including configuration, debugging, documentation, testing, and go-live support.
- Manage incidents related to the integration, including investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis.
- Partner internally with account managers, technical support, and engineers to resolve issues during customer trials, integrations, or post-implementation support.
- Interact with the Product/Engineering teams to pinpoint improvement ideas.
- Advise Management on project statuses and potential issues that impact customer satisfaction and provide recommendations for appropriate actions.
- Maintain and update our merchant-facing documentation to continuously help reduce friction during the implementation phase.
Requirements:
- In-depth technical knowledge, particularly with a robust understanding of SaaS companies, web services, APIs, web applications, mobile apps, and IT infrastructure.
- Native level French and English communication skills complemented by a strong business acumen.
- Able to read and analyze server and application logs and debug errors.
- Strong experience working with REST APIs.
- Ability to investigate and solve complex technical problems to offer the best solutions to our customers.
- Experience in a similar role in a tech company.
- Experience and knowledge working in the online payments industry.
- Prior customer service experience working in a merchant-facing role.
- Advanced data analytics skills, preferably with proficiency in sophisticated tools and demonstrated examples of analytical work.
- Ability to read and understand application code (Golang).
We believe in equal opportunities:
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.
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