Business Solution Owner
il y a 3 jours
Join our team as a Business Solution Owner - Field Service and drive the build of digital core solutions enabling field service business processes and organization from a business perspective.
About the Role:
- Own the field service core solutions business backlog and document business requirements for field service, consistently with core field service processes.
- Lead the arbitration for business features to be developed within the core solutions and specifically for affiliates.
- Support the roll-out of core solutions in affiliates by bringing digital solution expertise and training.
- Run business user acceptance testing for the core solutions.
- Animate a community of affiliate experts to continuously improve the core solutions.
Key Responsibilities:
- Collaborate with the field service business process owner to design and maintain core processes.
- Work with the field service product owner to develop solutions with technical teams.
- Engage with other business solution owners and business process owners responsible for domains with strong adherence to field service, such as customer service and supply chain.
Requirements:
- Experience in home healthcare operations with expertise in field service.
- Appetite for becoming an expert in digital solutions in the field, including Salesforce, tour optimization engine, and mobile app supporting field service agents.
- Ability to challenge and translate processes and business needs into business requirements for digital solutions.
- Ability to prioritize business requirements and arbitrate, with good transversal leadership.
- Fluent in English, as most activities are in English and teams are international.
About Us:
VitalAire Canada Inc. is committed to creating a collaborative and inclusive work environment that reflects the diversity of our employees, customers, patients, and stakeholders worldwide. We welcome and consider applications from all qualified candidates, regardless of their background. We believe that a diverse organization allows our employees to reveal their talent, both individually and collectively, and contributes to our ability to innovate by living our fundamentals, acting for the success of the Group, and creating an engaging environment in a changing world.
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