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Sales Administration and Customs Specialist

Il y a 2 mois

SaintAubinlèsElbeuf, Normandie, France EUROAPI Temps plein

About EUROAPI

EUROAPI is a leading player in the active pharmaceutical ingredients (APIs) field, offering a wide range of technologies and developing innovative molecules through contract development and manufacturing activities (CDMO). With six production sites across Europe, EUROAPI ensures the highest quality API production to supply customers in over 80 countries.

Your Role:

We are seeking a dedicated Sales Administration and Customs Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring smooth sales transactions between EUROAPI and its customers, from order placement to worldwide delivery.

Responsibilities
  • Customer Service Excellence:
    • Ensure customer satisfaction by meeting deadlines and fulfilling order quantities according to Group procedures.
    • Participate in negotiations with customers regarding compliance deadlines and shipping conditions.
    • Manage the entire customer journey, from order receipt to final delivery.
  • Order Management & Logistics Coordination:
    • Analyze order backlogs based on forecasts and ensure timely fulfillment within established deadlines.
    • Enter, verify, and confirm customer orders, considering availability and production capacity.
    • Allocate product lots per order and oversee packaging coordination with the Production team.
    • Monitor order portfolios until shipment completion.
    • Develop shipping and transportation files.
    • Maintain effective communication with internal teams (Production, Quality) for product release and packaging.
  • Customs & Transportation Management:
    • Ensure compliance with regulations for charters and dispatches.
    • Build strong relationships with carriers and customs teams.
    • Handle transportation-related disputes and claims effectively.
    • Stay informed about evolving customs regulations and implement them in coordination with our Customs Manager.
    • Oversee customs operations at the Import and Export site.
Qualifications

We are looking for a highly motivated individual with a strong background in logistics and customs procedures.

  • Logistics degree (BAC +2/+3) or Professional BAC in Logistics with at least 5 years of experience in sales administration and customs.
  • Proficiency in SAP software.
  • Technical English proficiency: written, read, spoken.
  • Mastery of office tools (Word, Excel, Outlook).
  • Deep knowledge of dangerous goods transport legislation.
  • Strong understanding of customs regulations and procedures.