Senior Financial Analyst

il y a 4 semaines


Lyon, Auvergne-Rhône-Alpes, France Agicap Temps plein
Customer Retention Specialist

Agicap is a leading financial management solution for SMEs and Mid-Market companies. We are seeking a highly skilled Customer Retention Specialist to join our Customer Success team.

The ideal candidate will have a strong background in customer relationships and a proven track record of retaining customers. They will be responsible for understanding customer issues, proposing solutions, and negotiating offers to encourage customers to stay.

The Customer Retention Specialist will work closely with internal teams to resolve issues quickly and effectively. They will also be responsible for documenting friction cases and implementing solutions to improve internal processes.

We offer a competitive salary, Swile meal vouchers, and a highly educational and empowering entrepreneurial environment. If you are a motivated and results-driven individual, we encourage you to apply.

Key Responsibilities:

  • Understand customer issues and propose solutions
  • Negotiate offers to encourage customers to stay
  • Work closely with internal teams to resolve issues
  • Document friction cases and implement solutions

Requirements:

  • 2-3 years of experience in customer relations
  • Strong financial skills, including financial audit, management control, or implementing financial tools
  • Capable of multitasking and managing changing priorities
  • Results-driven and motivated individual

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