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Network Operations Manager
Il y a 2 mois
Overview:
Flexis is an emerging player in the green logistics industry, dedicated to fostering sustainable communities and transforming urban goods transportation.
Are you ready for a significant challenge?
Are you motivated by a commitment to address mobility challenges for a more sustainable future?
If you thrive in dynamic and innovative settings, this role may be ideal for you.
We are in search of a results-driven and dealer-focused Network Operations Manager to establish and manage a network of certified workshops. This initiative aims to support robust growth in our Services & Solutions sector while ensuring an exceptional customer experience. As a vital member of the Services & Solutions Team, you will report directly to the Head of Services & Solutions and play a crucial role in executing the services we offer to our clientele.
Key Responsibilities:
- Formulate the support service agreement with Volvo Group and Renault Group for retail operations.
- Establish and finalize the Service Level Agreement with chosen repair workshops.
- Collaborate with the aftermarket team and Sales and Marketing to design and implement efficient and innovative retail processes and tools.
- Pursue best practices through continuous performance enhancements within the retail sector.
- Participate in projects aimed at aligning or developing workshop processes, identifying synergies to boost customer satisfaction and cost-effectiveness.
- Ensure and assist our Sales & Marketing and Services & Solutions teams in proactively managing workshop processes, retail strategies, and striving for a high-performing network. This includes the consolidation and monitoring of various KPIs, audits, customer satisfaction initiatives, and training activities.
Qualifications:
- Demonstrated success in services, aftermarket, or sales and retail.
- Prior experience in B2B environments.
- Master’s degree in business or engineering.
- Proven project management capabilities.
- Innovative and proactive mindset.
- Strong customer orientation.
- Experience in change management and continuous improvement initiatives.
- Excellent communication and negotiation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in English (both written and spoken), with French language skills being a plus.
Are you a motivated and results-oriented professional with a focus on customer satisfaction and service excellence?
Would you relish the entrepreneurial challenge of developing a new customer experience from the ground up? We are eager to connect with you.
Our ambition is to become the leading provider of electrified urban logistics services through connected solutions and vehicles for our B2B partners and clients.
To realize this vision, Flexis has secured initial investment and backing from three major players in the commercial vehicle sector.
We are a diverse team committed to building a future organization that will expand to over 100 employees within the next six months. Our goal is to attract significant investments and achieve rapid growth, targeting sales exceeding 2 billion. We are thinking big and moving fast, operating at the intersection of electric vehicles and the digital landscape.
Being part of our team presents a unique opportunity to contribute to the creation of a Joint Venture and leverage your passion and experience to advance a more sustainable environment.
Job Category: Sales & Services
Organization: Group Strategic Initiatives
At Volvo Group, our products and services play a vital role in ensuring that essential needs are met, from food security to safe transportation for children. Looking ahead, we are committed to leading the transition towards sustainable and safe transport, mobility, and infrastructure solutions aimed at achieving a net-zero society.
By joining Volvo Group, you will collaborate with some of the world’s most renowned brands and be part of a global leader in the industrial sector, focusing on automated driving, electromobility, and connectivity.
Our workforce is passionate about their roles, striving for excellence and thriving in a culture of teamwork and continuous learning. Everyday life at Volvo is characterized by support, care, and mutual respect.
If you aspire to grow and make a meaningful impact, we invite you to be part of our journey towards creating a better and more resilient society for future generations.
