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Senior Customer Service Director
Il y a 2 mois
At STERIS, we strive to create a healthier and safer world by providing innovative solutions for the healthcare and life science industries.
Job Summary:
We are seeking a highly skilled Senior Customer Service Manager to join our team. As a subject matter expert, you will provide technical information and support to our global customers, focusing on contamination control and validation within the pharmaceutical and biopharmaceutical industry.
Key Responsibilities:
- Provide technical information and expertise to key customer accounts for contamination control products, including cleaning chemistries, disinfectants, sterilants, and their applications.
- Support provided through telephone and written correspondence, generation of literature, lab analyses, and on-site evaluations.
- Serve as liaison with R&D groups for scientific and technical support.
- Contribute ideas and information for new products, processes, and applications relative to the business unit.
Requirements:
- Bachelor's Degree in Science, Engineering, or Biological Science. Master's degree preferred.
- Strong project management skills, including excellent verbal and written communication skills, as well as presentation skills in both small and large group settings.
- Focused customer and service orientation with the ability to effectively utilize resources for technical information as needed.
- Demonstrate solid organizational skills, good judgment, and the ability to think analytically.
What We Offer:
- Competitive base salary
- Annual merit review and incentive plans
- Company car
- Service training and coaching program
Location:
The ideal candidate will be home-based in Europe, preferably in France, Germany, Switzerland, or Belgium near an international airport.
