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Watchmaker-Sales Associate H/F

Il y a 3 mois

Paris, Île-de-France Swatch Group Temps plein

POSITION OVERVIEW

We are seeking a dedicated Watchmaker-Sales Associate to become a vital part of our team on a permanent basis. In this role, you will serve as a representative of our brand, showcasing the values and vision of the company. Your knowledge of horology combined with your sales skills will be essential for excelling in this position.

KEY RESPONSIBILITIES

  • SALES FUNCTIONS
  • Greet and assist customers
  • Facilitate in-store and on-demand sales, adhering to company standards and emphasizing customer satisfaction
  • Provide assistance throughout the sales process
  • Understand and meet customer needs to build loyalty
  • Ensure the safety of displayed merchandise
  • CUSTOMER SERVICE OVERSIGHT
  • Advocate for our antique watch restoration service
  • Offer guidance and prepare sales estimates
  • Organize watches for shipment to service centers
  • Coordinate quotes with French and Swiss service workshops and the Customer Care team
  • Receive and evaluate new components and service returns for quality and appearance
  • Engage with customers for watch retrieval
  • Resolve customer issues in collaboration with the Boutique Manager
  • Conduct Quick Service tasks
  • Evaluate and accept watches for repair
  • Encourage pre-approved estimates

This list is not exhaustive.

CANDIDATE PROFILE

If you possess a background in horology along with experience in luxury sales and aftersales support, we would be interested in your application. A strong enthusiasm for watchmaking and jewelry will be a considerable asset.

LANGUAGE REQUIREMENTS

Proficiency in English is mandatory.