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Business Systems Analyst
il y a 1 mois
As a Business Analyst/Technical Expert at Agatha, Inc, you will play a pivotal role in delivering our solutions to clients globally. You will engage with customers to understand their business needs, define requirements, configure our applications to meet these requirements and ensure a seamless implementation.
Key Responsibilities:- Deliver product functional demonstrations to prospective clients.
- Support the sales team with functional questions and RFP responses, as needed.
- Transition new clients from sales to implementation.
- Assume responsibility for overall project delivery and customer satisfaction on smaller projects.
- Lead client workshops to define and collect application requirements.
- Guide clients on User Acceptance Testing (UAT) documentation.
- Conduct Administrator and End-user training sessions after implementation.
- Identify and diagnose client issues, which may involve troubleshooting technical problems and escalations to the product team as necessary.
- Respond to client inquiries received through email and support portal during client business hours.
- Master's degree in Computer Science, Information Technology, Engineering, or related field.
- 2+ years of experience in application consulting, system implementation, or IT project delivery.
- Excellent problem-solving and analytical skills.
- Experience with requirement configuration.
- Self-starter, ability to learn hands-on with minimal training.
- Ability to manage workflow assigned and meet deadlines.
- Strong communication and interpersonal skills, with an ability to convey complex technical concepts to non-technical stakeholders.
- Oral and verbal proficiency in English and French.
- Ability to travel (infrequently) if needed for client engagements.
- Knowledge of quality, regulatory and clinical processes in the life-science industry.
- Strong understanding of regulatory (FDA/EMA) requirements (CFR 21 Part 11, EU Annex 11, GxP, etc.).
- Experience with the configuration of Document Management Systems such as Veeva Vault, Ennov, SharePoint, OpenText, Documentum, or submission publishing systems.
- Knowledge of HTML, Javascript, SQL.
