Platform Architect

We are seeking a highly skilled Platform Architect to join our team at Sprinklr. As a key member of our technical advisory team, you will play a pivotal role in assisting our clients in establishing a robust technical foundation within the Sprinklr Platform.

• Design solutions that propel desired business outcomes by spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.
• Guide customers through a prescriptive solution design and manage technical implementation decision points.
• Define solutions across the platform aligning with out-of-the-box capabilities.
• Identify and design key integrations with 3rd party systems.
• Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.
• Analyze and translate business information and technical requirements into comprehensive architectural blueprint.
• Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
• Establish and manage technical governance process.
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.
• Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.
• Advocate and champion Sprinklr's professional services best practices and industry use cases with clients.

• Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.
• 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
• Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
• Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
• Architecture experience in telephony, network, database, core data design, Security, integrations
• 10+ years large program experience leading architecture and design
• Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.
• Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)

We are a global leader in cloud-based customer experience management software. Our platform enables every organization on the planet to make their customers happier. We believe in our product and invest in our people. We empower each Sprinklrite in the journey toward achieving their personal and professional best. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.