Post Delivery Experience Manager
il y a 3 semaines
At Amazon, we're committed to delivering exceptional customer experiences. As a Post Delivery Experience Manager, you'll play a critical role in driving experience improvement initiatives in the post-delivery phase of the customer journey.
Key Responsibilities:- Lead strategic and critical projects to continuously improve post-delivery experience and customer satisfaction.
- Act as the point of contact for CS and various non-CS partner teams, ensuring seamless collaboration and communication.
- Create and own a metrics framework to provide high-level overviews and deep dives into post-delivery experience and emerging issue detection.
- Surface and investigate new ideas through quantitative and qualitative analysis of data, processes, and procedures, with a focus on improving the customer experience and key metrics.
- Challenge any negative effects on the customer experience prior to new launches.
- Keep management informed of changes in and outside CS that have an impact on customer experience and CS Operations.
- Act as the voice of the customer toward a broad range of stakeholders, driving change through robust delivery and governance mechanisms.
As a Post Delivery Experience Manager, you'll have the opportunity to work with a talented team to drive business growth and customer satisfaction. If you're a strategic thinker with excellent communication skills and a passion for customer experience, we encourage you to apply.
Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
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Post Delivery Experience Manager
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Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAt Amazon, we're committed to delivering exceptional customer experiences. As a Post-Delivery Experience Manager, you'll play a critical role in driving experience improvement initiatives in the post-delivery phase of the customer journey. Your focus will be on Returns, Repairs, Product Support, and After Market Services...
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Clichy, Île-de-France Amazon Temps pleinPost Delivery Experience ManagerAt Amazon, we're committed to delivering exceptional customer experiences. To achieve this, we need talented professionals who can drive experience improvement initiatives in the post-delivery phase of the customer journey. We're seeking a Post Delivery Experience Manager to join our French & Belgian Customer Service Team (CS)...
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Clichy, Île-de-France Amazon Temps pleinPost Delivery Experience ManagerAt Amazon, we're committed to delivering exceptional customer experiences. To achieve this, we're seeking a highly skilled Post Delivery Experience Manager to join our French & Belgian Customer Service Team (CS). This role is based in Paris and will play a critical part in driving experience improvement initiatives in the...
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