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Front Desk Coordinator

Il y a 2 mois

Massy, Île-de-France Elior Services Temps plein

Job Summary

We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Elior Services FM. As a key member of our reception team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional service to our clients.

Key Responsibilities

  • Coordinate with our hospitality team to allocate rooms and handle any necessary check-ins or check-outs.
  • Participate in decision-making processes related to the organization and functioning of the reception service, ensuring its smooth operation.
  • Animate, lead, and coordinate the work of your team, ensuring the rapid and high-quality delivery of services.
  • Ensure that all services meet the required quality standards.
  • Handle maintenance requests for the premises and equipment.
  • Be responsible for the luggage storage area.
  • Participate in the management of lost and found items.

Additional Responsibilities

  • Participate in administrative tasks, including personnel administration and payroll.
  • Attend meetings and training sessions as required.
  • Analyze customer satisfaction survey results.
  • Develop action plans to improve services.

Requirements

To be successful in this role, you will need:

  • Significant experience in a similar position.
  • Proficiency in at least one foreign language.
  • Autonomy, a results-oriented approach, and excellent teamwork skills.
  • A warm smile and excellent customer service skills.
  • Discretion.

About Elior Services FM

Elior Services FM offers a wide range of services to facilitate the lives of our clients. From reception services to property management, our diverse activities allow our clients to focus on their core business while we take care of the operational details.

Joining our company means becoming part of a dynamic and growth-oriented organization that values its employees and offers opportunities for professional development and mobility.

Benefits

  • Access to our company's CSE benefits (leisure activities, ticketing, rentals, etc.).
  • Company-provided health insurance.
  • 50% reimbursement of public transportation costs.
  • Mensual restaurant card.
  • Attendance bonus: €55.