Service Operations Manager F/H

il y a 4 semaines


MontignyleBretonneux, Île-de-France ImpactUp Temps plein
Job Title: Service Operations Manager

ImpactUp, a renowned organization established in the late 19th century, stands at the forefront of the ophthalmic lens manufacturing industry, emphasizing innovation and advanced technologies. With a presence in over 85 countries and a workforce of approximately 4,900 employees globally, including a dedicated team in France, the company is committed to excellence.

With a consistent trajectory of growth, ImpactUp is channeling significant investments into new initiatives, particularly in state-of-the-art equipment for its partners.

As the Service Operations Manager, you will report directly to the General Manager and oversee a call center comprising 7 Sales Advisors along with a quality assurance team of 2 individuals. You will be supported by 2 deputies, leading a total of 11 professionals within your department.

  • Formulate and execute the customer service strategy
  • Lead, inspire, and manage the customer service team
  • Enhance customer loyalty and drive performance metrics
  • Steer cross-departmental projects

To excel in this role, candidates should possess a minimum of 5-7 years of experience in managing operational teams within the customer service sector. A results-driven mindset, openness to personal development, and a commitment to continuous improvement are essential. Proficiency in Excel and CRM software is mandatory, alongside a minimum C1 level of written and spoken English.


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