Cargo Logistics Support Analyst

il y a 3 semaines


Paris, Île-de-France AFI KLM E&M Temps plein

Job Summary

We are seeking a highly skilled and motivated Assistant Service Desk Specialist to join our team at AFI KLM E&M. As a key member of our Cargo Control Center (CCC), you will play a critical role in supporting our commercial services team by responding to their requests for assistance with cargo shipments that have experienced disruptions in our CDG hub.

Key Responsibilities

  • Support the development of a dashboard using Salesforce CRM to provide reliable performance indicators
  • Contribute to the improvement of our service processes to meet the needs of our clients
  • Assist teams in using our CRM system
  • Create content to facilitate the use of our CRM (Salesforce), including mode of operation, tutorials, and explanatory materials
  • Analyze and understand discrepancies between expected and actual performance, taking into account Service Level Agreements established with our commercial teams

About the Role

This is an exciting opportunity to join our dynamic and collaborative team at AFI KLM E&M. As an intern, you will have the chance to gain valuable experience and skills in a leading aviation group, promoting values of openness and diversity. You will be supported daily and have access to numerous events for interns.

What We Offer

  • Join a leader in the aviation sector
  • Promote values of openness and diversity
  • Be accompanied daily and enjoy numerous events for interns

Requirements

  • Proficiency in Microsoft Office
  • Knowledge of CRM (Salesforce)
  • Basic database management skills
  • Autonomy, rigor, and curiosity
  • Fluency in English
  • Excellent interpersonal skills
  • Good listening skills
  • Good communication skills
  • Technical aptitude
  • Solution-oriented

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