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Team Service Leader

Il y a 2 mois


Trappes, Île-de-France KION Group Temps plein

Job Title: Team Service Leader

Company: KION Group

We are seeking a highly skilled Team Service Leader to join our team at KION Group. As a Team Service Leader, you will be responsible for leading and supervising a team of technicians to ensure exceptional service quality, contract fulfillment, and proper equipment maintenance while managing costs according to set goals.

Main Responsibilities:

  • Service Delivery: Ensure timely and efficient delivery of maintenance, repairs, and short-term rentals services to our customers.
  • Contract Management: Manage contracted equipment services, monitor profitability, and take corrective actions to optimize revenue.
  • Team Management: Allocate and monitor team activities for productivity and customer satisfaction, ensuring that technicians have the necessary equipment and resources to perform their tasks effectively.
  • Customer Relations: Maintain good customer relations and company image through regular visits and effective communication.
  • Technical Oversight: Approve technician quotes for technical and pricing adequacy, ensuring that our customers receive the best possible service.

What We Offer:

Benefits and Compensation:

  • Competitive salary and benefits package
  • Daily lunch allowance and profit-sharing
  • Family health insurance and 12 days off per year
  • 8 days telecommuting per month and integration program
  • Employee perks (gift vouchers, vacation vouchers, etc.)

About Us:

  • KION Group is a leading company focused on innovation and performance in handling equipment.
  • We value diversity and promote inclusion in the workplace.
  • We are recognized for our sustainability efforts with EcoVadis 'Platinum' rating.

Requirements:

Who You Are:

  • Experienced in managing technical teams and prior B2B sales experience.
  • Organized and proactive with good initiative and technical knowledge in handling equipment.