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Team Service Leader
Il y a 2 mois
Job Title: Team Service Leader
Company: KION Group
We are seeking a highly skilled Team Service Leader to join our team at KION Group. As a Team Service Leader, you will be responsible for leading and supervising a team of technicians to ensure exceptional service quality, contract fulfillment, and proper equipment maintenance while managing costs according to set goals.
Main Responsibilities:
- Service Delivery: Ensure timely and efficient delivery of maintenance, repairs, and short-term rentals services to our customers.
- Contract Management: Manage contracted equipment services, monitor profitability, and take corrective actions to optimize revenue.
- Team Management: Allocate and monitor team activities for productivity and customer satisfaction, ensuring that technicians have the necessary equipment and resources to perform their tasks effectively.
- Customer Relations: Maintain good customer relations and company image through regular visits and effective communication.
- Technical Oversight: Approve technician quotes for technical and pricing adequacy, ensuring that our customers receive the best possible service.
What We Offer:
Benefits and Compensation:
- Competitive salary and benefits package
- Daily lunch allowance and profit-sharing
- Family health insurance and 12 days off per year
- 8 days telecommuting per month and integration program
- Employee perks (gift vouchers, vacation vouchers, etc.)
About Us:
- KION Group is a leading company focused on innovation and performance in handling equipment.
- We value diversity and promote inclusion in the workplace.
- We are recognized for our sustainability efforts with EcoVadis 'Platinum' rating.
Requirements:
Who You Are:
- Experienced in managing technical teams and prior B2B sales experience.
- Organized and proactive with good initiative and technical knowledge in handling equipment.