AT INTERNET - Strategic Client Relationship Manager

AT INTERNET is at the forefront of digital analytics, empowering organizations to gain insights into customer behavior and enhance engagement. Our platform consolidates customer data, analyzes behavioral trends, and crafts tailored customer experiences, enabling brands to expedite their campaigns and product launches. With a global presence, AT INTERNET serves a diverse clientele, including prominent brands across various industries. Recognized for our innovation and rapid growth, we are committed to delivering exceptional value to our clients.

KEY RESPONSIBILITIES:

• Serve as the primary liaison for designated client accounts, developing a comprehensive understanding of their needs and objectives.
• Foster enduring relationships with clients, positioning yourself as a trusted advisor to drive retention and revenue enhancement.
• Identify client requirements while aligning them with AT INTERNET's strategic goals.
• Enhance client value through relationship deepening, revenue generation, and profitability initiatives.
• Recognize, negotiate, and finalize upsell opportunities, leading cross-selling initiatives.
• Engage in client meetings to showcase new features and recommend strategies for maximizing our solutions.
• Monitor client performance metrics to uncover new business opportunities and ensure continuous value delivery.
• Act as a secondary contact for inquiries and issue resolution, collaborating with technical teams to provide effective solutions.
• Manage high-priority requests or escalations to successful resolution.
• Communicate across departments to report on client initiatives, focusing on product development and opportunity identification.
• Maintain and update the Client Success CRM for accurate data entry and proactive account management.

DESIRED PROFILE:

• A minimum of 5 years in a Key Account Management role; experience in AdTech, Analytics, SaaS, or related fields is advantageous.
• Located in Paris or willing to travel as needed.
• Strong knowledge in areas such as Analytics, Identity Management, or Campaign Performance Reporting is preferred.
• Understanding of digital media monetization and online marketing strategies.
• Proficient in productivity software (Microsoft, Apple).
• Basic technical knowledge (JavaScript, HTML) is a plus but not mandatory.
• Experience managing public sector accounts and familiarity with relevant systems is a plus.
• Fluency in English; additional language skills such as Spanish or Italian are beneficial.

KEY COMPETENCIES:

• Ability to build relationships and influence key stakeholders.
• Foster a culture of mutual success where client achievements are linked to our own.
• Demonstrate an entrepreneurial mindset and ownership of business outcomes.
• Excellent communication skills and understanding of client behavior.
• Strong listening, advisory, and presentation capabilities.
• Analytical skills to identify trends and insights.
• Proactive leadership in addressing client needs and challenges.
• Effective organizational skills for prioritizing tasks and managing workload.

This Strategic Client Relationship Manager role is designed to provide an overview of the expected responsibilities. Specific duties may evolve based on organizational needs. Successful candidates will exhibit a strategic approach, outstanding interpersonal skills, and a dedication to delivering exceptional client experiences.

EMPLOYEE BENEFITS:

• Comprehensive health insurance coverage.
• Disability insurance.
• Flexible remote work options.
• Time off in lieu.
• Robust integration program.
• Extensive training opportunities.
• Vacation bonuses.
• Bike allowance.
• Meal vouchers.
• Access to fresh fruits.
• Employee engagement activities including cinema, leisure, and travel.

We are committed to fostering an inclusive workplace and welcome applications from all qualified candidates.