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Client Relations Specialist for Individual Market

Il y a 3 mois

Lille, Hauts-de-France AG2R LA MONDIALE Temps plein

Client Relations Specialist for Individual Market

Company: AG2R LA MONDIALE

We are looking for a dedicated Client Relations Specialist to enhance our team. In this role, you will play a crucial part in our customer service division, focusing on assisting individual clients with inquiries related to health and welfare contracts through various communication methods.

Key Responsibilities:

  • Guiding clients in establishing collective agreements
  • Delivering detailed information regarding contracted services
  • Managing reimbursement processes for hospital services
  • Providing responses to inquiries about optical services
  • Updating and maintaining client records
  • Assisting clients with digital application processes
  • Engaging in discussions aimed at enhancing service quality

Qualifications:

  • Degree in a relevant field
  • Experience in customer relations, particularly via phone
  • Exceptional verbal and written communication skills
  • Understanding of health sector compliance
  • Familiarity with customer service software

Preferred Attributes:

  • Proactive and attentive
  • Knowledgeable in contemporary communication methods
  • Strong listening and empathy skills
  • Analytical mindset
  • Collaborative team member