Team Member
il y a 2 semaines
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Team Member - Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that our guests have an epic experience at our bar and reception area.
Main Responsibilities
- Deliver excellent customer service, always.
- Serve and present beverages, quickly and efficiently, meeting our standards and specs.
- Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times.
- Keep up to date with all new products, specials, promotions and events offered in the unit, so as to offer the customer a brilliant experience.
- Contribute towards creating an epic party atmosphere during any time of the day.
- Make customers aware of offers on our great food and drink range.
- Check back regularly during food service to ensure customer satisfaction.
- Learn the skill sets of up-selling and practice them on every sale you make.
- Provide fast, friendly, and charismatic table service.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety.
Maintaining Controls and Standards
- Conduct daily standard audits at the beginning of shift, and continue throughout and reporting any issues to line manager.
- Always adhere to all company policies and procedures.
- Always adhere to local licencing laws regarding responsible and correct service of alcohol.
- Maintain excellent knowledge of all company and site-specific Health and Safety procedures. Assist in keeping the reception area clean and tidy, at all times.
- Conduct regular security checks throughout the day and report any security issues to line manager.
- Provide reports, as required, for housekeepers and management.
- Always adhere to all company policies and procedures.
- Maintain excellent knowledge of all company and site-specific Health and Safety procedures.
- Administer all reservations, cancellations, and no-shows, in line with company policy.
- Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximising bed sales opportunities.
Contributing Ideas to Help Develop an Innovative Business
- Be involved and contribute at team meetings.
- Carry out instructions given by the management team and head office.
Development
- Maintain personal knowledge by completing in-house training within the given timelines.
- Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.
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