Implementation Manager
il y a 4 semaines
HSBC is seeking an experienced professional to join our Global Trade and Receivables Finance team as a Solution Implementation Manager. This role will be responsible for the successful implementation and client onboarding of structured transactions across the whole range of Global Trade & Receivables Finance's (GTRF) solutions.
Key Responsibilities- Lead end-to-end implementation of Structured Finance deals, including Supply Chain Finance, Receivables Finance, and Asset Based Lending.
- Project manage and perform accurate set up instructions and oversight of successful completion.
- Ensure close and effective working relationships with key stakeholders, including GTRF Frontline and structuring, Coverage, DBS, and Global functions.
- Drive cross-business collaboration to ensure strategy alignment and enhance efficiency.
- Establish effective mechanisms for sharing best practices to enable a consistent approach and appropriate escalation of information to senior management.
- Drive project timelines to achieve optimal time to revenue generation.
- Project manage multiple deals/programmes concurrently by being a central point to both internal and external clients.
- Develop implementation plans as agreed for each deal, incorporating Project Management methodologies.
- Provide guidance to clients with respect to tasks and their role within the project plan.
- Attend and host regular client meetings to review project status against the plan.
- Provide accurate and timely implementation status and escalate issues that impact client experience to relevant Senior Client Managers.
- Build close working relationships with European and Global colleagues to facilitate smooth and timely client implementation.
- Identify and communicate process gaps and improvement opportunities, express willingness to own improvement initiatives, and be recognized by leading change for the better and excellent client delivery.
- Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders.
- Understand and describe which products and channels relate to specific clients and maintain open and honest dialogue with key stakeholders, Sales, Product, and Coverage.
- Actively engage with colleagues across HSBC to ensure that all clients' needs are met at the first point of contact.
- Knowledge of Trade Finance structures at a global level, having experience in Receivables Finance, supply chain, pre-export finance, and/or commodity finance.
- Knowledge of project management techniques.
- High level of drive and motivation to ensure successful delivery of complex deals and keen interest in long-term client portfolio management to deliver best-in-class service.
- Proactive attitude, keen to learn, and flexibility to adapt for each client requirement.
- Internal/external stakeholder management, including but not limited to Operations, Technology, and Client Service, across a diverse region and at senior client level.
- Result-driven, able to perform risk analysis with a consistent track record of on-time/on-quality delivery.
- Work independently and under pressure, whilst using strong judgmental skills to identify and resolve complex problems, manage ambiguity, and adhere to timelines, ensuring high-quality output.
- Excellent written and oral communication, ability to articulate and detail, if necessary, issues to all levels.
- Ability to filter and prioritise multiple demands, resolve conflicts, and develop consensus.
Proficient in MS Excel, MS Word, and MS PowerPoint, and use of market platforms like Bloomberg, S&P Capital, functions. The base location for this role is Paris (other locations possible), this role is Hybrid working as you'll be expected to work in the office as per business requirements.
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