Data Analyst F/H

il y a 1 semaine

Paris, Île-de-France Groupe FNAC DARTY SA Temps plein
Mission

L'équipe Data RCD de la Direction de la Relation Client à Distance (RCD) a pour mission de développer, maintenir et diffuser des indicateurs de pilotage à destination des 3 Directions métiers : Relation client à distance Fnac, Relation client à distance Darty et Ventes à distance Fnac Darty.

Responsabilités
  • Identifier les données nécessaires pour supporter la mise en place d'indicateurs clés de performance (KPI) et contribuer à la définition du modèle de ce socle de données RCD.
  • Recetter le socle data RCD et le documenter.
  • Mettre en place des solutions pour vérifier quotidiennement la qualité et l'intégrité du socle data RCD.
  • Collaborer avec les équipes métiers RCD pour comprendre leurs problématiques et formaliser leurs besoins en matière de KPI.
  • Développer et maintenir des tableaux de bord de restitution des KPI, interactifs et visuels, développés dans Power BI.
  • Former les utilisateurs à l'utilisation des tableaux de bord.
  • Participer à des projets transversaux pour améliorer les processus et les outils de la relation client à distance.
Qualifications
  • 5 ans d'expérience minimum sur une fonction de Data Analyst, si possible dans une Direction opérationnelle.
  • Maîtrise de SQL pour l'extraction et la manipulation de données.
  • Expertise en Power BI pour la création de tableaux de bord.
  • La connaissance de Microstrategy et QlikView est un plus.
Compétences
  • Rigueur et sens de l'organisation.
  • Autonomie, gestion des priorités.
  • Capacité d'analyse.
  • Capacité d'écoute et sens de la communication.
  • Capacité à s'adapter rapidement à de nouvelles situations.
  • Motivation à rejoindre le secteur de la relation client à distance.
  • Esprit d'équipe.
Informations générales

Fnac Darty, un leader européen de la distribution omnicanal, recherche un(e) Data Analyst pour rejoindre son équipe de la Direction de la Relation Client à Distance (RCD).

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