Assistant Manager of Operations
il y a 3 semaines
Welcome to Hall U Need, where entertainment takes on a whole new dimension. Imagine American vibes blended with a French touch, and you have our revolutionary concept of an indoor multi-leisure venue. Here, boredom is out the door, and adventure takes the lead. Our little secret? Offering a unique space where everyone finds their joy: restaurant, bar, bowling, karaoke, Shuffle Board, interactive and thrilling games, children's play area, sports broadcasts, and themed nights – we provide great moments of emotion and sharing.
But the story doesn't end there; we have grand plans: envision multiple Hall U Need locations flourishing across the country, much to the delight of our intergenerational clientele.
Join us and be ready to inject some energy into your career.
In line with our growth, Hall U Need is seeking an Assistant Manager of Operations.
Your future responsibilities include:
FOOD SERVICE
- Ensure the smooth operation of service across all tables.
- Execute table service efficiently.
- Oversee the proper setup of tables.
- Address customer inquiries, necessitating a solid understanding of the menu and dishes.
- Master various service styles (e.g., French service).
- Guarantee customer satisfaction.
- Prepare the bill.
- Process payments.
- Clear tables, assisted by runners.
TEAM MANAGEMENT
- Ensure the team's professional appearance by providing necessary uniforms and equipment.
- Manage the animation team's schedules based on standard planning, considering attendance, scheduled events, and corporate reservations.
- Oversee the animation coordinators.
- Ensure comprehensive training for all team members, adhering to established processes.
- Be the guarantor of effective onboarding for new staff.
- Maintain operational presence. Schedule a responsible individual during opening hours, including regular evening and weekend shifts (at least one weekend every two weeks).
- Enforce work guidelines, schedules, and break times.
- Manage leave requests and scheduling.
- Monitor attendance and relay data to HR for payroll management.
- Recruit new team members.
Profile
You possess significant experience in management, ensuring adherence to processes within the table service sector. You can demonstrate your ability to manage a team of 30 individuals effectively. You have a recognized operational dimension. Leadership, the ability to assert oneself, persuasive skills, availability, and a strong work ethic are essential qualities to fulfill this role comprehensively.
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