Trust and Safety Specialist Polish
il y a 4 semaines
We are seeking a highly skilled Trust and Safety Specialist Polish to join our team. As a key member of our safety team, you will be responsible for ensuring the safety and well-being of our users.
Key Responsibilities- Develop subject matter expertise on online abuse and safety incidents.
- Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.
- Escalate/Handle high risks escalations and apply critical thinking based on level of risk.
- Identify opportunities to improve our operational workflows and user policies.
- Report technical bugs and monitor lives in real-time to take appropriate actions for user behavior that violates guidelines.
- Help and assist with training improvement and learning development.
- Communicate on new trends seen on the app and suggest ideas and projects to improve Yubo safety product.
- Write a daily report to raise any new trends seen on the app.
Professional background:
- > 3-4 years of experience in safety or moderation.
- Must have: safety or moderation experience.
- Nice to have: customer support experience.
- Do reporting.
Specific knowledge:
- Required languages: Polish => C1/C2 - English => B2.
- Fluent in Polish culture.
- Fluent in pop culture / genZ.
- Understanding social networks.
Soft skills:
- Analytical skills, ability to appreciate/evaluate situations in a specific context.
- Ability to make decisions quickly.
- Adaptability.
- Flexibility.
- Team player.
- Ability to step back.
- Social intelligence: being able to understand and adapt to the background and culture (employees and users).
We are a French Tech company, part of the Next120, and our mission is to inspire and enable a new generation to find out about the world and themselves. We are a live social discovery app launched in 2015, with the ambition to create a space where Gen Z can belong, feel safe and make friends. With more than 70 million users worldwide, we celebrate the true essence of being young, and make it easy to connect with others wherever you are.
We are a proactive company that takes safety seriously and has developed and implemented a wide range of safeguards in the app. We also work closely with the broader technology industry, NGOs and charities to create industry-leading child protection standards.
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