Content Developer
Il y a 2 mois
About the Role:
We are seeking a skilled Knowledge Author to join our team at Lyreco Group. As a Knowledge Author, you will be responsible for developing high-quality articles and content for our knowledge base, working closely with our Customer Care teams and customers to deliver clear and concise information.
Main Responsibilities:
- Create and update existing customer-facing knowledge content across various channels.
- Validate content with local champions to translate it for local audiences.
- Validate and update existing Customer Services process documents and process maps.
- Transform existing process documentation into readable instructions for CC and customers.
- Use data and key business metrics to measure the impact of your work and transform insights into new designs and content.
- Collaborate with other Knowledge Authors and Knowledge Champions to ensure messaging is aligned across all touchpoints.
- Develop, audit, and maintain high-quality content for CC teams that can also be utilized by customers through self-service.
Qualifications & Skills:
- At least 1 year of hands-on writing experience in a service environment, e-commerce, UX, or similar capacity.
- Fluent English.
- Excellent writing and creative problem-solving skills.
- Ability to create intuitive, future-proof, and scalable content.
- Tech-savviness and understanding of how to derive data/insights from quantitative and qualitative research.
- Can-do attitude and ability to work well in a remote team.
- Love for feedback and responding with creative thinking and value-adding iterations.
- Ability to work with people of diverse backgrounds, cultures, and areas of expertise.
- Great at managing multiple projects and stakeholders.
- Self-starting team player.
- Pro-active working style.
- Detailed-oriented.
- Customer-first mentality.
- Getting-things-done focus and ability to balance short-term results with long-term objectives.
Why Join Lyreco Group:
- A full-time job in a dynamic, passionate, international team.
- Modern office in Olivia Business.
- Hybrid work model in Marly, Valenciennes.
-
Content Developer
il y a 4 semaines
Valenciennes, Hauts-de-France Lyreco Group Temps pleinJob Title: Knowledge AuthorAbout the Role:We are seeking a skilled Knowledge Author to join our team at Lyreco Group. As a Knowledge Author, you will be responsible for developing high-quality content for our knowledge base, working closely with peers and stakeholders to deliver clear and concise content to users and customers.Main Responsibilities:Create...
-
Content Developer
il y a 1 mois
Valenciennes, Hauts-de-France Lyreco Group Temps pleinJob Title: Knowledge AuthorAbout the Role:We are seeking a skilled Knowledge Author to join our team at Lyreco Group. As a Knowledge Author, you will be responsible for developing high-quality articles and content for our knowledge base, working closely with our Customer Care teams and customers to deliver clear and concise information.Main...
-
Content Developer
Il y a 2 mois
Valenciennes, Hauts-de-France Lyreco Group Temps pleinJob Title: Knowledge AuthorAbout the Role:We are seeking a skilled Knowledge Author to join our dynamic team at Lyreco Group. As a Knowledge Author, you will be responsible for developing high-quality content for our knowledge base, working closely with peers and stakeholders to deliver clear and concise content to users and customers.Main...
-
Content Specialist
il y a 1 semaine
Valenciennes, Hauts-de-France Lyreco Group Temps pleinWe are seeking a Content Specialist to develop high-quality articles and content for our knowledge base. As a Content Specialist, you will work closely with our customer care teams and stakeholders to create clear and concise content that meets our knowledge management strategy and guidelines.The role involves developing, auditing, and maintaining content...
-
Service Content Specialist
Il y a 2 mois
Valenciennes, Hauts-de-France Lyreco Group Temps pleinAbout the Role:We are seeking a highly skilled Content Strategist to join our team at Lyreco Group. As a Content Strategist, you will be responsible for developing high-quality articles and content for our knowledge base, working closely with our Customer Care teams and customers.Main Responsibilities:Create and update existing customer-facing knowledge...
-
Content Strategist for Customer Support
Il y a 3 mois
Valenciennes, Hauts-de-France Lyreco Group Temps pleinLyreco Group is seeking a talented and passionate Knowledge Author (Service Content) to join our dynamic team. In this role, you will play a vital part in crafting high-quality content that empowers both our customer care teams and our valued customers. As a Knowledge Author, you will be responsible for developing, auditing, and maintaining a comprehensive...
-
Valenciennes, Hauts-de-France Vitalis Médical Valenciennes Temps pleinAbout the Role:As a Marketing Specialist, you will be responsible for creating and implementing marketing campaigns to increase brand awareness and reach our target audience. This involves developing and executing strategies to grow our customer base and drive business growth through compelling content.Key Responsibilities:Develop and execute marketing...
-
Business Automation Workflow Consultant
il y a 4 semaines
Valenciennes, Hauts-de-France Twtspain Temps pleinJob Title: Consultant (Remote)We are seeking an experienced professional to join our dynamic team as a Consultant (Remote). The ideal candidate will have a strong understanding of workflow processes, content management systems, and integration techniques.Key Responsibilities:Collaborate with business stakeholders to gather requirements and understand process...
-
Strategic Brand and Communication Lead
il y a 3 semaines
Valenciennes, Hauts-de-France Lyreco Group Temps pleinWe are seeking a highly skilled Communication and Brand Manager to join our team at the Lyreco Group.The successful candidate will be responsible for developing and implementing internal and external communication strategies and campaigns, including brand management, PR, CSR, crisis management, and internal communications.Key Responsibilities:Develop and...
-
Gestionnaire achats et approvisionnement
il y a 4 semaines
Valenciennes, Hauts-de-France ALKINE VALENCIENNES Temps plein{"title": "A propos de l'entreprise Alkine Valenciennes", "content": "Alkine, agence d'emploi spécialisée, aide ses talents à s'épanouir dans leur mission chez nos clients, et nos clients à trouver les compétences nécessaires pour leurs chantiers. Nous intervenons sur les secteurs du bâtiment, des travaux publics, du déménagement, de la logistique...
-
Communication Event Manager
il y a 4 semaines
Aulnoy-lez-Valenciennes, Hauts-de-France UNIVERSITE POLYTECHNIQUE HAUTS DE FRANCE Temps pleinJob DescriptionAs a Communication Event Manager at the Université Polytechnique Hauts de France, you will be responsible for organizing and promoting events, creating communication materials, and managing the image of the institution.Key Responsibilities:Organize and coordinate events, including planning, promotion, and executionCreate and design...
-
Knowledge Author
Il y a 3 mois
Valenciennes, France Lyreco Group Temps pleinKnowledge Author As Knowledge Author (Service Content) you develop high quality articles/content for use within our knowledge base by Customer Care teams and customers , in line with the overall knowledge management strategy and guidelines. This includes developing, auditing, and maintaining content such as knowledge articles, How To guides, FAQs...
-
Communication and Brand Manager F/M
Il y a 5 mois
Valenciennes, France Lyreco Group Temps pleinWe are looking for a Communication and Brand Manager to join our Group Communications Team based in Brussels, Belgium. We are seeking a motivated, dynamic and optimistic teammate, ready to take on new challenges! About Lyreco The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A...