Content Developer

Il y a 2 mois


Valenciennes, Hauts-de-France Lyreco Group Temps plein
Job Title: Knowledge Author

About the Role:

We are seeking a skilled Knowledge Author to join our team at Lyreco Group. As a Knowledge Author, you will be responsible for developing high-quality articles and content for our knowledge base, working closely with our Customer Care teams and customers to deliver clear and concise information.

Main Responsibilities:

  • Create and update existing customer-facing knowledge content across various channels.
  • Validate content with local champions to translate it for local audiences.
  • Validate and update existing Customer Services process documents and process maps.
  • Transform existing process documentation into readable instructions for CC and customers.
  • Use data and key business metrics to measure the impact of your work and transform insights into new designs and content.
  • Collaborate with other Knowledge Authors and Knowledge Champions to ensure messaging is aligned across all touchpoints.
  • Develop, audit, and maintain high-quality content for CC teams that can also be utilized by customers through self-service.

Qualifications & Skills:

  • At least 1 year of hands-on writing experience in a service environment, e-commerce, UX, or similar capacity.
  • Fluent English.
  • Excellent writing and creative problem-solving skills.
  • Ability to create intuitive, future-proof, and scalable content.
  • Tech-savviness and understanding of how to derive data/insights from quantitative and qualitative research.
  • Can-do attitude and ability to work well in a remote team.
  • Love for feedback and responding with creative thinking and value-adding iterations.
  • Ability to work with people of diverse backgrounds, cultures, and areas of expertise.
  • Great at managing multiple projects and stakeholders.
  • Self-starting team player.
  • Pro-active working style.
  • Detailed-oriented.
  • Customer-first mentality.
  • Getting-things-done focus and ability to balance short-term results with long-term objectives.

Why Join Lyreco Group:

  • A full-time job in a dynamic, passionate, international team.
  • Modern office in Olivia Business.
  • Hybrid work model in Marly, Valenciennes.

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