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Data Center Technician
il y a 4 semaines
As a Microsoft Data Center Technician, you will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Responsibilities- Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
- Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns.
- Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Verify security compliance for decommissions and processes data-bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, and provides guidance to technicians to facilitate compliance with safety procedures.
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
- Experience in supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Associate degree in computer science or other field and/or equivalent work experience.
- Experience supporting IT equipment or related technology.
- Experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
