Front Office Agent

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

As a Front Office Agent (m/w/d) at Mercure Wien Westbahnhof, you will be the face of our hotel, welcoming guests and ensuring their stay is memorable. You will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Responsibilities
  • Provide warm and welcoming service to guests, ensuring their stay is comfortable and enjoyable
  • Handle guest inquiries and resolve any issues in a professional and courteous manner
  • Work closely with the front desk team to ensure seamless check-in and check-out processes
  • Maintain a high level of knowledge about the hotel's services and amenities
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in the hospitality industry
  • Fluent German and English language skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • Availability to work a variety of shifts, including evenings and weekends
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Free Wiener Linien ticket and Personalessen costs
  • Access to Accor's global network of hotels and resorts
  • Discounts on hotel stays and other Accor services

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