Systems & Networks Engineer - Voice Technology
il y a 2 semaines
About Euro-Information
Euro-Information is a technology subsidiary of Crédit Mutuel Alliance Fédérale, dedicated to designing, developing, maintaining, and operating the Group's shared information system. With a team of approximately 4000 employees across various locations in France, we strive to deliver innovative technological solutions that support the Group's mission.
About the Role
As a Systems & Networks Engineer specializing in Voice Technology, you will play a crucial role in managing and evolving technical solutions for our contact centers. You will be part of the 'Voice Capture and Analysis' team, contributing to cutting-edge projects focused on customer voice analysis, such as sentiment analysis and fraud detection.
Your responsibilities will encompass ensuring operational excellence, analyzing incidents, conducting technological research, defining standards and best practices, evaluating infrastructure advancements, specifying and implementing operational procedures, and creating comprehensive documentation.
What We Offer
- Remote work flexibility (2 days per week)
- Competitive fixed salary paid over 13 months
- Time off in lieu for your dedication
- Profit-sharing, employee share ownership, and matching programs to foster financial well-being
- Company savings plan and PERCO (Plan d'Épargne Retraite Collectif) options for long-term financial security
- Comprehensive collective health contract for your peace of mind
- Insurance coverage to protect you and your loved ones
- Additional retirement plan fully covered by the employer
- Preferential banking and insurance conditions through our partnership network
- Advantageous parental policy to support your family growth
What We Seek
We are looking for a highly motivated Systems & Networks Engineer with a Master's degree level education and a strong understanding of innovative technologies. Experience with VOIP solutions would be a valuable asset. Proficiency in English is essential.
You possess a curious mind, a willingness to learn, and excellent interpersonal skills. You thrive in a collaborative environment, demonstrate a customer-centric approach, and actively contribute to projects. Your analytical skills, methodical approach, and ability to synthesize information are highly valued.
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