Senior Technical Support Specialist
il y a 4 semaines
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Crédit Agricole Group.
Key Responsibilities:- Manage IT Production Issues and Requests
- First-Level Troubleshooting
- Resolve or Assign Tickets to Relevant Teams
- Collaborate with Senior Support Groups and Major Incident Management Team
- Install, Diagnose, Maintain, and Upgrade Hardware and Equipment
- Manage IT Equipment Inventory and Stock Levels
- Document Fixes and Contribute to Knowledge Management
- Present Technical Information to Non-Technical Audiences
- Identify Improvement Opportunities for Procedures and IT Services
Requirements:
- Strong Technical Skills and Knowledge
- Excellent Communication and Problem-Solving Abilities
- Ability to Work in a Fast-Paced Environment
- Collaborative Team Player
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