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Customer Relations Specialist
Il y a 2 mois
Mission Statement:
We are dedicated to fostering customer loyalty through personalized relationships that embody the excellence of our service philosophy at Maison Printemps, ensuring a welcoming and exceptional experience for every client.
Within the Printemps Services Space, your primary responsibilities will encompass:
- Warmly greeting and establishing trust with each customer, providing personalized service that aligns with Maison Printemps' esteemed reputation.
- Cultivating customer loyalty by offering tailored services and solutions.
- Managing credit and loyalty card applications, collaborating seamlessly with the credit organization.
- Ensuring impeccable customer follow-up and handling any disputes with tact and professionalism.
- Collaborating effectively with sales teams (Managers and Advisors) to provide a unified and exceptional customer experience.
- Processing requests for client list inclusion.
- Adhering to specific procedures, such as tax refunds and reimbursements, ensuring accuracy and efficiency.
Profile:
We seek candidates with a proven background in commercial operations and experience in premium services or high-end hospitality.
Required Skills/Expertise:
- Strong administrative and management skills.
- Ability to handle a diverse range of service requests with efficiency and attention to detail.
- Impeccable sense of service, advice, and adherence to high-end standards.
- In-depth understanding of customer needs and expectations.
Qualities:
- Genuine passion for customer relations and building lasting relationships.
- Excellent presentation skills and a professional demeanor.
- Strong interpersonal skills and the ability to communicate effectively with diverse clientele.
- Interest in fashion, luxury goods, and the department store industry.
