Customer Service Representative

il y a 4 semaines


Limoges, Nouvelle-Aquitaine, France MSA Temps plein
Position Overview

As a vital member of the Customer Service Relations Department, your role will encompass a variety of responsibilities aimed at enhancing visitor experiences and providing essential support.

Key Responsibilities:
  • Greet and guide visitors to the appropriate areas;
  • Assist clients with necessary formalities and documentation;
  • Offer information regarding social welfare services;
  • Organize and facilitate appointments;
  • Engage in outbound communication initiatives;
  • Inform stakeholders about the organization's activities;
  • Identify and support individuals facing challenges;
  • Utilize service-related applications;
  • Encourage the use of digital services.
What We Provide:
  • A supportive work atmosphere with enthusiastic and driven teams;
  • A tailored onboarding experience from the outset;
  • Comprehensive training and assistance during the initial phase;
  • A competitive remuneration and benefits package;
  • Flexible working arrangements and remote work options;
  • Employee perks including health coverage and meal allowances;
  • Opportunities for additional paid time off;
  • Career advancement pathways;
  • A commitment to maintaining a healthy work-life balance and fostering continuous development.
Candidate Profile:
  • Basic understanding of social welfare systems;
  • Proficiency with office software;
  • Excellent communication and organizational abilities;
  • Commitment to confidentiality and equality;
  • Flexibility and problem-solving skills;
  • A minimum educational qualification of BAC+2.


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