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Restaurant Host/Hostess

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

**Job Summary**

Accor is seeking a highly skilled and experienced Restaurant Host/Hostess to join our team. As a Restaurant Host/Hostess, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

**Key Responsibilities**

  • Consistently offer a professional, friendly greeting and engaging service to all guests.
  • Oversee the restaurant's reservation system and ensure an efficient booking process, both in person and over the phone.
  • Understand the Server's tasks in the outlet and ensure a smooth workflow.
  • Understand shift end reports in the outlet and the POS system, and provide accurate information to management.
  • Assist guests with food and beverage menu items in an informative and helpful way, and have knowledge of all menu items, garnishes, contents, and preparation methods.
  • Follow outlet policies, procedures, and service standards, and adhere to all safety and sanitation policies when handling food and beverage.
  • Perform other duties as assigned by management.

**Requirements**

  • Previous service experience is an asset.
  • Previous Point of Sale System experience is an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

**Working Conditions**

  • Constant standing and walking throughout shift.
  • Occasional lifting and carrying up to 20 lbs.
  • Occasional kneeling, pushing, pulling.
  • Occasional ascending or descending ladders, stairs, and ramps.