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Global Logistics Performance Specialist
Il y a 2 mois
We are seeking a highly skilled and motivated individual to join our Logistics team as a Global Logistics Performance Specialist. In this role, you will be responsible for monitoring the performance of our logistics partners, leading key projects to improve service efficiency, and enhancing the delivery experience for our customers.
Key Responsibilities- Performance Monitoring: Analyze and report on the performance of our logistics partners, identifying areas for improvement and implementing corrective actions.
- Project Leadership: Lead projects to optimize our shipping solution, BackShip, and other BM service teams to improve service efficiency and find synergies.
- Delivery Experience Enhancement: Develop and implement initiatives to improve the quality of the seller or customer experience, particularly in claims resolution, working closely with the Logistics operations team, the Care team, the Sellers team, and the Seller Support Center team.
- Data Analysis: Conduct in-depth analysis of Quality & Financial KPIs to explain week-over-week fluctuations and gaps with targets.
- Flow Optimization: Support the optimization of Trade In & Return logistics flows by helping us define our carrier mix strategy.
- Adoption Drive: Contribute to the adoption of the BackShip service among sellers and enhance the value proposition.
- Data Enthusiasts: Strong analytical skills and a love for working with data (Excel has no secrets for you). Knowledge of SQL or eagerness to learn is highly desirable.
- Team Players: Capacity to work with transversal teams.
- Experience: Previous experience in e-commerce, logistics, or a start-up is a plus.
- Communicators: Excellent verbal and written communication in English (French is a plus, but not mandatory).
- Adaptable: Comfortable working in a fast-paced environment.
- Real Impact: Your work will directly contribute to our teams KPIs, and you'll get full ownership on your projects (with the level of support that you need).
- Mentorship: Your tutor will guide you throughout your internship and ensure you can make the most of your experience.
- Community: Be part of a mission-driven company with a fired-up culture, and enjoy being part of our regular company events.
- Well-being at work: Good work-life balance, amazing offices with free sports sessions, and of course super nice colleagues will make the days more enjoyable.
