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Global Mobility Relocation Specialist
Il y a 2 mois
We are seeking a highly skilled Global Mobility Relocation Consultant to join Alchemy Global Talent Solutions Ltd., a leading global mobility and relocation management company.
The successful candidate will be responsible for managing global relocation services for corporate assignees and their families, acting as the dedicated point of contact during their relocation.
Key Responsibilities:
- Conduct thorough needs assessments and requirement reviews with assignees during assignment briefings calls and meetings.
- Act as a subject matter expert on relocation services to corporate clients and assignees, providing expert guidance and support.
- Manage assignee case files, ensuring exceptional service delivery and maintaining accurate records.
- Collaborate with the global relocation team to provide seamless support and assistance to clients and assignees.
- Respond promptly to client and assignee needs and requests, demonstrating a high level of professionalism and empathy.
- Provide assistance to the global relocation and mobility manager as required, contributing to the overall success of the team.
- Participate in client meetings and account review sessions, ensuring a deep understanding of client needs and expectations.
- Identify areas for improvement and handle client escalations, demonstrating a proactive approach to resolving issues.
Requirements:
- Fluent in English and French, with excellent written and verbal communication skills.
- Strong understanding of relocation, international assignment services, and destination services sectors, with a proven track record of success.
- Excellent relocation case management skills, with the ability to manage multiple cases simultaneously.
- Highly developed cultural awareness and empathy, with a strong ability to work with diverse client groups.
- Exceptional client service skills, with a focus on delivering exceptional results and exceeding client expectations.
- Strong time-keeping skills and ability to meet deadlines, with a high level of organization and attention to detail.
