Client Support Associate H/F

il y a 4 semaines


La Possession, France METROMAKRO Temps plein

About the Company

Pro à Pro, a subsidiary of the METRO Group, plays a pivotal role in the HORECA sector (Out-of-Home Catering). We cater to professionals in the food service industry (Restaurateurs and Institutions) by offering a comprehensive range of products (groceries, beverages, fresh produce, frozen goods, hygiene & cleaning supplies...) while delivering tailored service that addresses all their requirements.

As a rapidly growing organization with over 2700 employees, we combine the resources of a large corporation with the agility of a smaller enterprise, operating throughout France.

The familial aspect and legacy of PRO à PRO foster the integration and satisfaction of our workforce.

Pro à Pro is dedicated to upholding principles of equity and non-discrimination in its hiring practices, as well as promoting diversity and the inclusion of employees with disabilities within its teams.

Job Overview

We are looking for a Client Support Associate on a temporary contract to enhance our team.

Key Responsibilities :

  • Investigating documentation related to ongoing claims
  • Logging and managing assigned claims
  • Processing necessary refunds, invoice cancellations, and rebillings
  • Communicating resolution of customer service issues to sales and/or customer accounting
  • Assessing the eligibility of new claims and evaluating any recurring disputes on customer accounts

Required Qualifications

What We Are Looking For

  • You are proactive , detail-oriented , and approach your work with diligence
  • You possess strong interpersonal skills and are comfortable communicating over the phone
  • You have proficient computer skills
  • You have prior experience in customer service, sales, or commercial administration

Additional Benefits

You will enjoy:

  • Comprehensive training from your initial days with the company
  • Consistent working hours from Monday to Friday

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