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Senior Customer Experience Strategist

Il y a 2 mois


Paris, Île-de-France saint_gobain_group Temps plein

Reinforce Customer Experience at Saint-Gobain

The Customer Experience Manager plays a crucial role in enhancing the customer-centric culture within the Marketing and Development department. This position emphasizes the use and development of customer experience understanding and methodologies to positively impact businesses in line with Saint-Gobain Strategy.

Main tasks include:

  • Implementing customer experience methodologies to drive business results
  • Providing support to countries on all aspects of customer experience
  • Animating and growing the customer experience community
  • Collaborating with central teams to integrate customer experience into their projects

We seek a Customer Experience Manager with 10 years' experience in sales or product management roles that exposed you to customers. An experience within an industrial business for the construction markets is a plus. You will have significant records of managing successful projects with tangible results and customer-oriented projects.

Key requirements include:

  • Strategic thinking and results-driven approach
  • Good communication and project management skills
  • Fluency in English and an innovative, initiative, and team spirit

This role enables you to develop within the customer experience and digital marketing department, which belongs to the Marketing and Development group.