Student Services Coordinator
il y a 1 semaine
English Path is a leading global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences.
Job SummaryWe are seeking a highly motivated and customer-focused Student Services Officer to join our team. As a key member of our Student Services team, you will be responsible for providing exceptional support to students, staff, and visitors, ensuring a seamless and enjoyable experience for all.
Key Responsibilities- Provide administrative support to students, staff, and visitors, responding to queries and resolving issues in a timely and professional manner.
- Ensure student satisfaction by promoting a customer service-focused culture, responding to student feedback, and implementing improvements.
- Manage post-arrival service issues, liaising with central staff as necessary.
- Assist with preparing for and leading the weekly arrival induction for new students and the leaving ceremony for students departing.
- Update and maintain the school database with student details, ensuring compliance with UK legislation.
- Support with the management of Sponsored Students administration and design new activities and excursions for the calendar each week.
- Experience working in a Customer Service role in the education or hospitality sector.
- Fluent in English and French language.
- Professional telephone manner combined with a high level of spoken and written English.
- Good working knowledge of Microsoft Office packages.
- Ability to demonstrate international and cultural sensitivities.
We are looking for a team player who is respectful and values students, parents, and other customers. If you are passionate about delivering exceptional customer service and have a strong commitment to student satisfaction, we would love to hear from you.
What We OfferAs a Student Services Officer at English Path, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and student satisfaction.
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