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Guest Services Associate
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Embark on a Customer-Focused Journey with Odalys Vacances
As a Guest Services Associate, you'll play a vital role in creating memorable experiences for our guests at our vibrant tourism residence. Your responsibilities will encompass providing exceptional customer service, ensuring smooth operations, and contributing to the overall success of our establishment.
- Guest Engagement & Support: Warmly welcome and assist guests throughout their stay, addressing inquiries, resolving concerns, and exceeding expectations.
- Sales & Revenue Generation: Promote and sell holiday packages, additional services, and products, maximizing revenue opportunities for the residence.
- Administrative Excellence: Manage reception tasks efficiently, including bookings, check-ins/check-outs, payments, invoicing, and daily closures.
- Team Collaboration: Foster strong relationships with colleagues across all departments, ensuring seamless coordination and a positive work environment.
Ideal Candidate Profile:
- Proven experience in a similar role within the hospitality or tourism industry.
- Fluency in English and one or more additional languages is highly desirable.
- Proficiency in computer tools, including reservation software (PMS), Microsoft Office Suite, and Outlook.
- Exceptional communication, interpersonal, and customer service skills.
- A team player with a positive attitude, adaptability, and willingness to learn.
