Customer Support Consultant F/H
il y a 4 semaines
Job Title: Customer Support Consultant
Company: Sitel
Sitel is a prominent player in the customer service industry, dedicated to enhancing customer interactions for various global brands. Our objective is to deliver innovative solutions and resources that enable the creation of exceptional customer experiences.
Job Overview:
- Engage with customers via phone, email, or chat to offer information, support, and guidance
- Act as a representative and facilitator for the brands, ensuring effective solutions and fostering a positive, personalized engagement with each customer
Key Duties:
- Participate in extensive training to integrate into a team of customer service experts
- Establish trust with customers, maintain professional and positive communication, and propose additional solutions to improve customer satisfaction
- Possibilities for career advancement within the organization for driven and high-achieving individuals
Candidate Profile:
- Previous experience in customer service roles
- Enthusiastic, energetic, and proficient with technology
- Excellent verbal and written communication skills, patient, and a collaborative team member
- Motivated and eager to acquire new skills
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