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Quality Assurance and Customer Service Manager

Il y a 3 mois


Chusclan, Occitanie, France Derichebourg Multiservices Temps plein

Position: Quality Assurance and Customer Service Manager

DERICHEBOURG Multiservices stands as a prominent provider of outsourced solutions for industrial and service sectors, as well as public institutions and local governments.

With a diverse workforce representing 118 nationalities, DERICHEBOURG Multiservices and its subsidiaries are committed to enhancing client performance, organization, and cost efficiency on a global scale.

As a key entity in the cleaning sector, DERICHEBOURG Propreté & Services Associés delivers a comprehensive suite of cleaning and maintenance solutions, ranging from basic tasks to specialized operations.

Main Responsibilities

  • Oversee quality assurance and customer relations at the ATOLL laundry facility.

Key Responsibilities

  • Address internal customer inquiries related to the installation.
  • Manage external customer requests from various sites.
  • Monitor and resolve complaints while implementing corrective action plans.
  • Conduct, analyze, and report on customer satisfaction surveys.
  • Develop action plans based on survey findings.
  • Facilitate training sessions for laundry representatives.
  • Supervise linen supply requests.
  • Ensure quality oversight of linen suppliers, focusing on technical compliance and inventory management.

Candidate Profile

  • Open to entry-level candidates.
  • Permanent position at a managerial level.
  • Educational qualifications ranging from BAC +2 to BAC +5.
  • Proficient in computer skills and written communication.
  • Desired attributes: Attention to detail, Initiative, Independence, Ability to prioritize, Strong interpersonal skills, Team-oriented, Customer-focused mindset.

We offer competitive benefits including a 13th-month salary, meal vouchers, 50% employer contribution to health insurance, paid leave for children's illness, and opportunities for internal training.