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Customer Service Representative
Il y a 2 mois
Job Title: Customer Service Representative
About Us: Crédit Mutuel Alliance Fédérale is a mutual and cooperative bank that values its 5 million client-members' involvement in the capital and their ability to make their voices heard at the annual general meetings.
Why We Are Hiring: We are strengthening our customer service points to better serve our clients.
Your Responsibilities:
- Welcoming and guiding clients through their banking needs
- Conducting common banking operations with precision and efficiency
- Handling telephone inquiries and scheduling appointments with a personal touch
- Advising clients through all life stages with empathy and expertise
- Building and maintaining long-term client relationships based on trust and understanding
- Managing financial risks to ensure client security and peace of mind
What We Offer:
- Participation and incentive bonuses for outstanding performance
- RTT days to recharge and refocus
- Flexible work arrangements to balance work and life
- Strong social protection for our employees' well-being
- Annual training opportunities to enhance skills and knowledge
- Parental benefits to support our employees' families
- Preferred banking and insurance conditions for our employees
- Support for geographical and functional mobility to advance careers
Desired Profile:
- A commercial mindset with a focus on client satisfaction
- Strong customer relationship skills with a personal touch
- Ability to match client needs with suitable products and services
- A social, adaptable, and curious nature with a passion for learning
If you are ready to invest in a human, modern, and engaged bank, join the Crédit Mutuel Alliance Fédérale team. Certification from the AMF is essential for this role.
